Campus Training Advocates

Resources to Share: CSU San Bernardino

Videos

• ADA: Interviewing Dos & Don'ts, CA Chamber of Commerce, 1992, 22 mins.



• Avoiding Sexual Harassment: Beyond A Shadow of A Doubt, Coastal, 1997, 20 mins.



• Communicating Non-Defensively: Revised Version, CRM Learning, 2000?, 19 mins.



• Documenting Discipline Using the FOSA System, American Media, 2000?, 22 mins.



• Don't Wait - Negotiate!, Mimi Donaldson, 1998, ? mins.



• FLSA: HR Case Files, Coastal, 2003, 21 mins.



• From Understanding to Compliance: Your Campus & The Clery Act, CSU, 2002, 35 mins.



• Keeping the Good Ones: Employee Retention with Humor & Heart, Media Partners, 2001, 25 mins.



• Legal Peril: 8 Management Pitfalls to Avoid, Coastal, 2003, 22 mins.



• Sexual Harassment for Education: Administrative Version, American Media, 2000?, 15 mins.



• Stress Management for Professionals: Staying Balanced Under Pressure, CareerTrack, 1988, ? mins.



• The Empowered Manager, Barr Films, 2000?, 30 mins.



• The Shadow of Hate: A History of Intolerance in America, Teaching Tolerance, 1995, 40 mins.



• The Unified Team, Media Partners, 1998, 26 mins.



• Workplace Violence: First Line of Defense, Excellence in Training, 1999?, 30 mins.

Books

• 1001 Ways to Reward Employees, Nelson



• 301 Ways to Have Fun at Work, Hemsath & Yerkes



• Boundaries, Cloud & Townsend



• Discovering Your Natural Talents, Bradley & Carty



• First, Break All the Rules, Buckingham & Coffman



• FISH! A Remarkable Way to Boost Morale & Improve Results, Lundin, Christensen, & Paul



• Leadership & the One Minute Manager, Blanchard, Zigarmi, & Zigarmi



• Man for Himself: An Inquiry into the Psychology of Ethics, Fromm



• Managing from the Heart, Bracey, Rosenblum, Sanford, & Trueblood



• Measuring Return on Investment, Phillips/ASTD



• Monday Morning Leadership: 8 Mentoring Sessions You Can't Afford to Miss, Cottrell



• Monday Morning Leadership for Women, Sokolosky



• NUTS! Southwest Airlines' Crazy Recipe for Business & Personal Success, Freiberg



• Relationship Awareness Theory, Porter



• Situational Leadership & The One Minute Manager, Blanchard & Zigarmi



• Successful Team Building, Quick



• Telling Ain't Training, Stolovich & Keeps/ASTD



• The Fieldbook of Team Interventions, Eggleton & Rice



• The One Minute Manager, Blanchard & Johnson



• The One Minute Manager Meets the Monkey, Blanchard, Oncken, & Burrows



• The One Minute Manager Builds High Performing Teams, Blanchard, Carew, & Parisi-Carew



• The Balanced Scorecard, Kaplan & Norton



• The OZ Principle: Getting Results through Individual & Organizational Accountability, Connors, Smith, & Hickman



• Verbal Judo: The Gentle Art of Persuasion, Thompson & Jenkins



• Walk the Talk…and Get the Results You Want, Harvey & Lucia



• Whale Done! The Power of Positive Relationships, Blanchard



• Who Moved my Cheese? An Amazing Way to Deal with Change in Your Life, Johnson



• Workplace Wars & How to End Them, Kaye



• You Don't Get What You Deserve, You Get What You Negotiate, Karrass

CDs/Cassettes

• The Winner in You, Joe Gilliam, 4 CDs



• A Treasury of Motivation, Steve Gilliland, 6 cassettes

Workshops

I. Improving Communication By Understanding Your Style

(aka, The Synergy of Mental Diversity)

Are you red, blue, or green?
What does it mean? And what difference does it make?!

The Strength Deployment Inventoryâ is an assessment tool that identifies one's motivation and behavior in interacting with others on a routine basis and during conflict. Workshop emphasis is on each individual's strengths in relating to others and how those strengths may be used to improve relationships. The possible consequences of overdone or misunderstood strengths are also examined.

Most importantly, participants learn how to more effectively interact with people with different styles than their own -- especially valuable when communication is needed to persuade or motivate, to problem-solve, or build consensus.

This is self-discovery that fosters more rewarding relationships in organizations, at home, and in society. The interactive workshop is popular because it's fun, practical, and the lessons learned stay with participants for years to come.

Certified facilitator: Susan Berilla, CSU San Bernardino
Cost to CSU campuses: Travel plus materials

Half-day workshop: 4 hours
Material cost: $14.00/person (includes SDI instrument and Strength
Management Card)

OR -

Full day workshop: 6 hours plus lunch hour
Material cost: $25.00/person (includes 3 instruments: SDI, Portrait of Personal Strengths, Portrait of Overdone Strengths, and Strength Management Card)

For information, contact Susan Berilla at (909) 880-5138 or e-mail sberilla@csusb.edu

II. Handling Hostile People
Do you have interactions with students or co-workers who become angry? Do you know how to maintain control of the situation even when the other person is "losing it"? Nonviolent Crisis Interventionä is a safe, non-harmful behavior management system designed to aid in the management of disruptive and assaultive individuals.

You'll be trained in techniques for approaching and reducing tension of a person who is acting out, as well as alternatives if that person loses control. Skills in nonverbal, paraverbal, verbal, and physical intervention are taught and practiced. You'll also learn techniques to control your own anxieties and maintain a professional attitude. Be sure to wear comfy clothes and shoes (no mini-skirts, sandals or high heels).

Passing the post-test at the end of the course certifies participants in Nonviolent Crisis Intervention for one year.

Here's what some participants at CSUSB have said about NVCI:

• "The course was very beneficial. I would highly recommend it to staff who have dealings with the public."
• "Entire campus should attend! Useful tools for anyone."
• "Anyone who deals with students and faculty will benefit from this."
• "I learned useful techniques that are easy to incorporate."
• "The class provided understanding as well as skills to be used in various situations."
• "I found the crisis development model and the nonverbal behavior sections very helpful."
• "Very, very useful!"
• "It will help me deal with irritated students better as well as be more supportive to the staff who are dealing with those students."
• "This workshop is particularly helpful to my job as the chair of an academic department."
• "I learned new techniques to deal with difficult people and even some life saving tips."

Certified instructor: Susan Berilla, CSUSB
Duration: 6 hours (generally 9:am - 4:pm)
Cost to CSU Campuses: Travel plus materials
Material cost: $11.00/person (includes NVCI workbook & handouts)

For information, contact Susan Berilla at (909) 880-5138 or e-mail sberilla@csusb.edu

III. Taking Charge of Your Career by Building on Your Natural Talents

Do you know what your natural talents are, as opposed to your learned skills? Do you know why it makes a big difference? To what extent are you using your natural talents in your present job? Do you need to jump-start a career enhancement or make a major change?

This workshop utilizes the abbreviated version of the IDAKÒ Talent Discovery Guide. Don't miss this opportunity to explore career development from a totally different perspective. Life's too short to settle for less than a rewarding career.

Note: Suitable for outplacement as well as career development.

Certified instructor: Susan Berilla, CSUSB
Duration: 4 hours
Cost to CSU Campuses: Travel plus materials
Material cost: $5.50/person

For information, contact Susan Berilla at (909) 880-5138 or e-mail sberilla@csusb.edu